Terms & Conditions

Seasonal flowers

We like to offer a full range of designs on our website covering all the seasons, however certain flowers may not be available ‘out of season’ and may need to be substituted. If a particular seasonal flower within the desgn is significant please inform us within the additional information at checkout.


We stock a wide range of fresh flowers and foliages on a daily basis and always endeavour to create your chosen design. In the event of an item being unavailable we reserve the right to make a reasonable substitution.

Complaints and refunds

We are proud of our product and confident in our service. If you are in anyway dissatisfied, please contact us – we want to hear from you.


On occasions, circumstances can change. Should you need to cancel your order please contact us immediately.


We offer a same day delivery service on all orders received before 12 Noon GMT wherever possible. After 12 Noon, please feel free to give us a call and we may still be able to help. Some items have specific flowers that are integral to their design and if these are out of stock and can’t be substituted we will need to complete the delivery the following day. Online orders received for days we are closed will be delivered on the next available working day. We will contact all our customers to advise them of the situation. For further information please visit our delivery page.